 Meet LaQuainda
Spot Light on Member Services
As the Member Services Supervisor, it is my job to focus not only on the day-to-day Credit Union operation but also to work smarter for you. This past quarter, we hired additional Member Service Representatives, new loan processors, began new programs in the lending department and, most of all, we researched issues that will help your day-to-day transactions. It seems that the time is of the essence...and none of us have enough. We want you to be able to access your money whenever you want to and the good news is: THIS IS POSSIBLE with Virtual Branch! Virtual Branch is a secured site that will allow you to check balances, transfer fundsm, pay your loan and even send us e-mail request...FREE! In addition, you have the option of getting online bill pay - if you have a loan or credit card with us there is no monthly charge. With a savings and/or checking account and no loan, there is a minimal charge of $3.00 per month. So, if you are looking to use your time as you see fit, send me an e-mail: laquainda@hsecu.org and request that we have set you up with your Virtual Branch. Be on line as quickly as possible. As always, if you have any suggestions or comments let us know! |
| |
| Identity Theft 911 |
| Below is a letter received from one of our members regarding his experience with ID Theft 911. This is a great service provided to our checking and money market account holders "FREE" and here's proof! |
“I just wanted to take a few minutes to share with you my appreciation for letting me know about one of the services you offer.
A few years ago I had my identity stolen and didn’t realize what had happened until about 6 months ago. I ordered a copy of my credit report and to my surprise I had four delinquent accounts. At first it frightened me to know that someone had taken my identity, I had no idea what I was going to do or how I could ever correct the damage that had been done to my credit.
When you told me about Identity Theft 911 I was nervous. I wasn’t sure how comfortable I felt letting
someone else handle my credit problems butlet me assure you I have been extremely overwhelmed at just how helpful this company was.They walked me
through every step of the process, and in the most cases took care of 99.9% of the work. I gave them all of the information that I had along with the police report I filed after finding out my identity had been stolen and they took care of the rest.Theyc ontacted each of the four companies that had delinquent accounts in my name and disputed the claims. In addition to that they assisted me in putting af raud alert on my credit report and sent it to all three of the credit bureaus. They informed me of the rights I was entitled to in lieu of recent Identity Theft laws that had been passed. They even filled out all of the affidavit and dispute forms for me so that all I had to do was sign them and mail them out.
I can’t tell you how much I have enjoyed working with them on what would normally be a very stressful situation. I don’t know what I would have done without their help. The best part was 6 months later the satisfaction I received when I went to check my credit score and saw that it had jumped almost 100 points.
I am so proud and privileged to be a member of Human Services ECU.”
-Chris |
|
|
Lunch 'n' Learn
The lunch and learn program has been a huge success and currently in full swing. We have covered topics such as Preventing Identity Theft, Basic Budgeting Skills and Which Checking is best. The upcoming topics include how to Read a Report and how that information affects you (April), Helping Children Save for Their Future (May) and Emergency Prepardness, preparing your finances (June). While our new class schedule will begin in April our initial classes are still available to those who are interested. Remember classes are held at the Credit Union the last Thursday of each month from 12 noon - 1 pm and for those of you outside the area it may be possible to bring training to you (schedule allowing) and at no cost. So make plans to attend our classes, or to have us out your Regional Meetings or Staff Development days. Please contact Margaret at 678-367-5898 or by email at Margaret@hsecu.org.
|
|
