1. Information we collect
First time borrowers need to complete an “Open-End Credit Plan Agreement” and a Loan Application. Both can be obtained through your on-site representative, or call the credit union and we will be happy to mail one to you. Subsequent loan requests require an update form that can be faxed, or in some instances we can take the information over the phone.

2. How long do I have to be a member before I can apply for a loan?
You may apply for a loan as soon as you become a member. There are no membership time requirements for loan qualifying.

3. How do I add/remove a joint member to/from my account?
To add a member you will need to complete a new signature card, which you and the joint member sign. To remove a joint member, all joint members of the account need to agree to the removal.

4. How do I change my payroll deduction?
Payroll deduction is an agreement between you and your employer. Payroll deduction change forms are available from your employer and should be filed with them. When changing deductions, remember to indicate the total amount you want deducted from your check and forward a copy to the credit union.

5. Direct Deposit Questions

1.Why should I use Direct Deposit?
Safe – Your paycheck is protected against loss or theft.
Worry-free – Now you can be assured that your check is deposited, even when you’re away from home.
Saves time – You no longer have to make special trips to the credit union or stand in long lines on payday.
Convenient – No more waiting for the mailman. Your deposits will be made for you automatically, allowing you to set your own timetable for getting cash.
• Fast – Your mmoney is there the day your check is dated.

2. How do I apply?
Our Member Service Representatives have all the necessary forms, or you can download the application from our website at www.hsecu.org/forms_app/pdfs/directdeposit.pdf. A single call, email or fax request will begin the application process. If you wish, our representatives will be happy to fill in the application for you. All you have to do is tell them how you want your money distributed and sign your name. Human Services ECU will take care of everything else.

3. How will I be able to keep track of my money?
Your check stub from your paycheck is your permanent record. With Virtual Branch or with CU24 Audio Response, our 24 hour telephone response system you can check your balance at any time.

4. Is there a charge for audio and ONLINE (Virtual Branch) services?
NO! This service is FREE to all participating Human Services ECU members. Bill Pay is also available and may incur a nominal charge. Click here for details.